We’ve been giving mortgage advice in Camberley for the last 20 years. We have succeeded where others have failed because my philosophy, which reverberates around our company, is exceeding our customers expectations and giving the personal touch.
Before becoming a mortgage adviser I was an estate agent and before that… Well you just don’t want to know, well maybe you do…
Among the many things I did before settling into this career, I was a milkman. Yes I delivered milk in one of those electric milk floats, it was and still is one of my favourite jobs that I ever held.
I worked for Stuart’s Dairies out of Sandhurst, sadly no more alas. But one of the core principles I was taught by the older lads, like old Mr Stuart, Jeff and Tony, (two of his long time employees) that customer service is paramount, the most important thing when dealing with the general public.
Take Tony for instance, even if he got up at 3am and started his round at 4am, by 10am you would still hear him whistling his favourite tune and with a big fat smile on his face. And if ever there was a mistake on one of the deliveries, say a customer got a silver top instead of a gold top they would phone the depot, in those day there we’re no mobiles. Tony on his return would go dashing out on his bike and deliver the right milk. Naturally the customer was extremely pleased and so was Tony who really loved his job.
I have always tried to emulate my hero Tony and his buddy Jeff, two really great guys who made a difference and believed in giving great customer service.
So what has this got to do with mortgage advice in Camberley, well if you need any mortgage advice on a property in Camberley, Frimley, Farnborough or any where in Surrey and Hampshire, you can be sure that like Tony, Jeff and old Mr Stuart, I will be giving you a first class service just like they did. And we believe in giving the personal touch, to help you get the right mortgage.
But if you get the wrong milk delivered, give me a call and I’ll see what I can do.
Michael
mums